Refund Policy

Thank you for shopping with Model Cars UK . We value your trust and are committed to providing you with high-quality products and exceptional customer service.

We offer a 30-day return and refund policy if you changed your mind. (Please note: Customers will be providing the return shipping.)

Please read our refund policy carefully to understand your rights and options regarding returns and refunds.

Returns and Refunds

Our commitment is to deliver products of the utmost quality and guarantee your contentment with each purchase.

Please inspect your order upon received and contact us immediately should the item is defective. Furthermore, if the packaging of the parcel is significantly damaged, please take a picture as evidence and contact the courier company of the delivery. If our product is damaged by the courier, compensation shall be claimed. It will also applied to lost items.

Please ensure the provided shipping address is correct. If a delivery cannot be completed due to an incorrect address or if the recipient misses the delivery attempts and the parcel is returned to us, a handling fee (10% of the entire order amount) and a shipping fee for redelivery will be charged.

A handling fee will still apply if you wish to cancel the order. We will assess the returned items and verify if they are in the same condition as when we sent them out before issuing the refund.

To uphold the authenticity and value of our offerings, please consider the subsequent guidelines for our items and returns:

Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support within 30 days of receiving the product. We will gladly arrange for a replacement or refund for the affected item. Please return the item within 7 days after return request is confirmed.

Items Opened or Used: We understand that preferences may change. All our products are securely sealed with shrink wrap with caution label to ensure the items are protected. However, once an item is opened, it cannot be returned for a refund. We recommend reviewing the product details and specifications before making a purchase. To qualify for a return, your item must remain in the same condition as when you received it and in its original packaging.

Set: In the event that the item being returned is a component of a set, the entire set must be returned.

Conditions for Returns

Items must be returned in their original packaging and in the same condition as received.
The return must be initiated within 30 days from the date of delivery.
Proof of purchase (order number and receipt) is required for all returns.
Returns for defective or damaged items are subject to verification and assessment by our team.

How to Initiate a Return

Contact Customer Support: To initiate a return for a defective or damaged item, please contact our customer support at justmagmag@jmgproductlimited.com within 30 days of receiving the product. Our team will guide you through the process.

Provide Details: When contacting us, please provide your order number, the name of the product, and a description of the issue with your receipt or proof of purchase. Clear photographs of any defects or damages will help expedite the process.

Once your return is approved: We will provide you a return shipping label along with detailed instructions on how and where to send your package. *(Only applies to Defective or Damaged Items)

Refund: We will notify you once we have received and thoroughly inspected your return. If approved, we shall notify you by email and the refund will be processed within 14 days through your original payment method. Please keep in mind that the time required for your bank or credit card company to process and complete the refund may vary. Should you haven’t received a refund after 14 days, please contact us at justmagmag@jmgproductlimited.com

**Please note that items returned without prior request for a return will not be accepted.**

**Please note that shipping cost is non-refundable. If the order was entitled to free shipping, the amount of waived shipping cost will be deducted from the total refunding amount.**